Return & Refund
At Vintello, we want you to be satisfied with your purchase. This Return & Refund Policy explains when and how you can return a Vintello product and receive a refund.
By placing an order with Vintello, you acknowledge and agree to the terms outlined below.
1. 30-Day Return Policy
Vintello accepts returns of new and slightly used products within 30 days of delivery.
A product may be returned if it has been opened or lightly used, provided that it is returned in reasonable condition and has not been damaged through misuse, improper handling, or unauthorized modification.
To be eligible for a return:
- The return request must be submitted within 30 days of delivery.
- The product must be returned by mail.
- The product must be in reasonable condition.
- The product must not have been intentionally damaged or modified.
- Whenever possible, the original packaging, accessories, and components should be included.
2. How to Request a Return
Before sending a product back, please contact Vintello at:
Please include:
- Your full name
- Order number
- Email address used to place the order
- Reason for the return
- Photos of the product, if applicable
Please do not send a return to an address provided on your shipping label unless our support team has specifically instructed you to do so.
Once your return request is reviewed, we will provide the appropriate return instructions.
3. Return Shipping
Returns are accepted by mail.
For defective, damaged, or incorrect products, please contact us before returning the item so that we can provide return instructions and determine the appropriate resolution.
For non-defective returns, the customer is responsible for the cost of return shipping.
Vintello does not charge a restocking fee.
4. Condition of Returned Products
Vintello accepts products that are:
- New and unopened
- Opened but only slightly used
- Returned with their included components and accessories whenever possible
Products may not be eligible for a refund if they have been:
- Significantly damaged after delivery
- Damaged through misuse or improper handling
- Modified or altered
- Damaged through unauthorized repairs
- Returned after the 30-day return period
If a returned product does not meet the requirements of this policy, Vintello may decline the return or refund.
5. Damaged, Defective, or Incorrect Orders
If your product arrives damaged, defective, or you receive the wrong item, please contact us at support@vintellous.online as soon as reasonably possible.
Please provide your order number and photographs or other information showing the issue when applicable.
We will review the situation and determine the appropriate resolution, which may include a replacement or refund.
6. Refunds
Once your returned product has been received and inspected, Vintello will determine whether the return qualifies for a refund.
For approved returns, your refund will be processed within 7 days after the returned product has been received and approved.
Refunds will be issued to the original payment method used to place the order.
After Vintello processes the refund, the time required for the funds to appear in your account may vary depending on your bank, credit card company, or payment provider.
Vintello does not control the processing time of your financial institution.
7. Refund Amount
For an approved non-defective return, Vintello will refund the eligible purchase amount associated with the returned product.
Return shipping costs for non-defective returns are the responsibility of the customer and are not reimbursed.
For defective, damaged, or incorrect products, Vintello will review the circumstances and determine the appropriate refund or replacement resolution.
8. Exchanges
Vintello does not currently offer direct product exchanges.
If you need a different product, you may return the eligible product under this policy and place a new order.
For defective, damaged, or incorrect products, please contact support@vintellous.online so we can assist you with the appropriate resolution.
9. Returns That Do Not Qualify
A return may be refused if:
- More than 30 days have passed since delivery.
- The product has been significantly damaged through customer misuse.
- The product has been intentionally altered or modified.
- The product has been damaged through unauthorized repairs.
- The product is returned in a condition that is materially different from the condition in which it was received, excluding normal light use permitted under this policy.
10. Free Shipping
Vintello currently provides 100% free standard shipping within the United States.
Free outbound shipping does not mean that Vintello covers return shipping for every type of return. For non-defective returns, the customer is responsible for return shipping costs.
11. Order Issues
If you believe there is a problem with your order, please contact us before sending anything back.
Vintello Customer Support
Email: support@vintellous.online
We will review your request and provide the appropriate next steps.
12. Policy Changes
Vintello reserves the right to update or modify this Return & Refund Policy when necessary. Any changes will be posted on this page with an updated "Last Updated" date.
Contact Us
If you have any questions regarding returns, refunds, damaged products, or your order, please contact:
Vintello
Email: support@vintellous.online
Return Window: 30 days from delivery
Return Method: By mail
Accepted Condition: New and slightly used
Restocking Fee: None
Refund Processing: Within 7 days after an approved return is received and inspected
Exchanges: Not offered
Shipping: Free standard shipping within the United States