Privacy Policy

 

PRIVACY POLICY

 

Vintello ("Vintello," "we," "us," or "our") respects your privacy and is committed to protecting the information you provide when you visit or make a purchase through our website.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you may have regarding your information.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website, place an order, contact us, or otherwise interact with Vintello, we may collect certain information.

Information You Provide

Depending on how you interact with our website, this may include:

  • Full name
  • Billing address
  • Shipping address
  • Email address
  • Phone number
  • Order information
  • Payment information
  • Information you provide when contacting customer support
  • Information submitted through contact forms

Payment information is generally processed by our third-party payment providers. Vintello does not need to directly store your complete credit or debit card number.

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages viewed
  • Referring website
  • General website activity
  • Date and time of visits
  • Other technical information necessary to operate and improve the website

2. How We Use Your Information

We may use collected information to:

  • Process and fulfill orders
  • Process payments
  • Ship products
  • Provide order updates and tracking information
  • Respond to customer service inquiries
  • Process returns and refunds
  • Communicate with you regarding your order
  • Maintain and improve our website
  • Prevent fraud and unauthorized transactions
  • Protect the security of our website
  • Understand how visitors use our website
  • Comply with applicable legal obligations

We only use information for legitimate business purposes consistent with this Privacy Policy.

3. Payment Information

When you make a purchase, your payment may be processed through third-party payment processors.

These providers may collect and process payment information according to their own privacy policies and terms.

Vintello does not intentionally store complete payment card information on our own systems.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies.

Cookies are small files that allow websites to recognize a browser or remember certain information.

We may use cookies to:

  • Keep the website functioning properly
  • Remember shopping cart information
  • Understand website usage
  • Improve website performance
  • Analyze traffic
  • Support advertising and marketing activities where applicable

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of the website.

5. Third-Party Services

We may use third-party service providers to help operate our business and website.

These may include services related to:

  • Payment processing
  • Website hosting
  • E-commerce functionality
  • Shipping and fulfillment
  • Analytics
  • Customer support
  • Marketing and advertising
  • Fraud prevention

These third parties may receive information necessary to perform services on our behalf.

We do not authorize third parties to use your personal information for purposes unrelated to the services they provide to Vintello, except where otherwise permitted by law.

6. Communications

If you provide your email address or phone number, we may use it to communicate with you regarding:

  • Orders
  • Shipping
  • Returns
  • Customer support
  • Account-related matters
  • Other service-related communications

Where required by law, we will obtain appropriate consent before sending marketing communications.

You may unsubscribe from marketing emails by following the unsubscribe instructions contained in those communications.

7. How We Protect Your Information

We take reasonable measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

Therefore, while we work to protect your information, we cannot guarantee absolute security.

8. Information Retention

We retain personal information for as long as reasonably necessary to:

  • Provide our services
  • Complete transactions
  • Maintain business and transaction records
  • Resolve disputes
  • Prevent fraud
  • Comply with legal, accounting, or regulatory obligations

The amount of time information is retained may vary depending on the type of information and the reason it was collected.

9. Children's Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

10. Your Privacy Choices

Depending on where you live, you may have certain rights regarding your personal information.

These rights may include the ability to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of certain information
  • Opt out of certain marketing communications
  • Request information about how your personal information is used

To make a privacy-related request, contact us using the information below.

We may need to verify your identity before completing certain requests.

11. California Privacy Rights

If you are a California resident, you may have additional privacy rights under applicable California law.

Depending on the circumstances and applicable law, these rights may include rights relating to access, correction, deletion, and certain uses or disclosures of personal information.

To make a privacy request, contact:

Email: support@vintellous.online
Phone: 909-296-1202

We will review and respond to requests as required by applicable law.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we make changes, we will update the "Last Updated" date at the top of this page.

Your continued use of the website after changes are posted constitutes acceptance of the updated policy to the extent permitted by law.

13. Contact Us

If you have questions about this Privacy Policy or how Vintello handles personal information, please contact us:

Vintello
Email: support@vintellous.online
Phone: 909-296-1202

VINTELLO TERMS & CONDITIONS

Last Updated: September 7, 2026

Welcome to Vintello.

These Terms & Conditions ("Terms") govern your use of the Vintello website and your purchase of products through our website.

By accessing or using our website, you agree to these Terms. If you do not agree with these Terms, please do not use the website.

1. About Vintello

Vintello operates an online retail store offering wine-related products and accessories.

Throughout these Terms, "Vintello," "we," "us," and "our" refer to Vintello.

2. Use of Our Website

You agree to use our website only for lawful purposes.

You may not use the website to:

  • Violate applicable laws or regulations
  • Attempt to gain unauthorized access to our systems
  • Interfere with website functionality
  • Submit fraudulent information
  • Use automated methods to improperly access the website
  • Copy or reproduce website content without permission
  • Engage in activity that could harm Vintello or other users

We reserve the right to restrict or terminate access to the website when reasonably necessary.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications, and other information displayed on our website are accurate.

However, colors and visual appearance may vary depending on your device or screen settings.

Product information may also be updated from time to time without notice.

We reserve the right to correct errors, inaccuracies, or omissions in product information.

4. Product Availability

Products displayed on our website are subject to availability.

We reserve the right to:

  • Limit quantities
  • Discontinue products
  • Change product specifications
  • Correct inventory errors
  • Cancel an order when a product is unavailable

If we cancel an order because a product is unavailable, we will provide an appropriate refund for the amount paid for that product.

5. Pricing

Prices displayed on our website are listed in U.S. dollars (USD) unless otherwise stated.

We reserve the right to change prices at any time.

Price changes will not affect orders that have already been accepted and processed, except where required by law or in cases involving an obvious pricing error.

6. Orders

Submitting an order constitutes an offer to purchase the selected products.

After you place an order, you may receive an order confirmation.

An order confirmation does not necessarily mean that Vintello has accepted the order.

We reserve the right to refuse or cancel an order when reasonably necessary, including in situations involving:

  • Incorrect pricing
  • Inventory errors
  • Suspected fraudulent activity
  • Incorrect customer information
  • Shipping limitations
  • Technical errors

If we cancel an order after payment has been received, the applicable amount will be refunded.

7. Payment

Payments are processed through available payment providers presented during checkout.

You agree to provide accurate and complete billing information.

By submitting payment information, you represent that you are authorized to use the payment method associated with the transaction.

8. Shipping

Vintello currently provides 100% free standard shipping within the United States.

Estimated total delivery time is generally 5–9 business days, consisting of approximately:

  • 1–2 business days for processing
  • 4–7 business days for transit

Delivery estimates are estimates and are not guaranteed delivery dates.

Orders may experience delays due to circumstances outside our reasonable control, including carrier delays, weather, holidays, high shipping volumes, or other unforeseen circumstances.

For complete information, please review our Shipping Policy.

9. Returns & Refunds

Vintello accepts eligible returns within 30 days of delivery.

We accept returns of new and slightly used products, subject to the requirements of our Return & Refund Policy.

Vintello does not currently offer direct product exchanges.

For complete information regarding returns, refunds, return shipping, damaged products, and eligibility requirements, please review our Return & Refund Policy.

10. Intellectual Property

All content appearing on the Vintello website, including but not limited to:

  • Logos
  • Brand names
  • Product images
  • Photographs
  • Graphics
  • Website designs
  • Text
  • Product descriptions
  • Videos
  • Page layouts
  • Other original materials

may be owned by or licensed to Vintello and may be protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, copy, publish, sell, or otherwise exploit our website content without prior written permission, except as permitted by law.

11. User-Submitted Content

If you submit information, feedback, photographs, reviews, comments, or other material to Vintello, you represent that you have the right to submit that material.

You agree not to submit content that:

  • Violates another person's rights
  • Contains unlawful material
  • Is misleading or fraudulent
  • Contains malicious software
  • Infringes intellectual property rights
  • Violates applicable laws

We reserve the right to remove content that violates these Terms or applicable law.

12. Third-Party Links

Our website may contain links to third-party websites or services.

These websites are operated independently from Vintello.

We are not responsible for the content, privacy practices, availability, security, or policies of third-party websites.

You access third-party websites at your own discretion.

13. Disclaimer

To the fullest extent permitted by applicable law, the Vintello website and its content are provided on an "as available" basis.

We do not guarantee that:

  • The website will always be available
  • The website will be uninterrupted or error-free
  • All website content will always be completely accurate or current
  • The website will be free from technical issues

Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.

14. Limitation of Liability

To the fullest extent permitted by applicable law, Vintello will not be responsible for indirect, incidental, consequential, special, or punitive damages arising from your use of the website or purchase of our products.

Nothing in these Terms limits liability where such limitation is prohibited by applicable law.

15. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold Vintello harmless from claims, liabilities, damages, losses, and expenses arising from your violation of these Terms or your unlawful use of the website.

16. Changes to These Terms

We may update these Terms & Conditions from time to time.

When changes are made, we will update the "Last Updated" date at the top of this page.

Your continued use of the website following publication of updated Terms constitutes acceptance of the revised Terms to the extent permitted by applicable law.

17. Governing Law

These Terms will be governed by applicable laws of the jurisdiction in which Vintello operates, without regard to conflict-of-law principles, except where applicable law requires otherwise.

18. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.

19. Entire Agreement

These Terms, together with the policies referenced on our website, constitute the applicable agreement between you and Vintello regarding your use of the website and purchases made through it, except where otherwise required by law.

20. Contact Us

If you have questions about these Terms & Conditions, please contact:

Vintello
Email: support@vintellous.online
Phone: 909-296-1202